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Business name: STK Model Car
Legal entity: STK Global LLC
Business address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
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By placing your order, you agree to our Terms of Service, Shipping Policy, and Refund Policy.
All orders are shipped from China. Delivery times are estimates only and may be affected by customs, carriers, holidays, or other delays outside our control.
Change-of-mind returns may be accepted within 7 days after delivery if the item remains unused, unmodified, and in eligible return condition with original packaging and accessories. Return shipping and any non-refundable costs for non-defective items are the customer's responsibility.
Pre-order deposits are non-refundable. Sale items are non-returnable. Confirmed collector model cars are not eligible for change-of-mind returns once delivered without damage, defect, or shipping error.
For collector model cars, shipping-damage claims require a complete unboxing video starting before the outer shipping carton is opened. The video must continuously show the unopened parcel, shipping label, packaging materials, product box, and model condition until any damage is clearly visible.
If confirmed shipping damage occurs, we will provide a free replacement when the same item is in stock. If the same item is out of stock, we will issue a full refund to the original payment method.