Free Shipping All Model Cars

Import Duties Covered

Help Center

Frequently Asked Questions

Orders & Payment

Orders are usually processed and shipped within 1-3 business days. Once your order has shipped, tracking information will be sent to your email.

You may request an order change or cancellation within 24 hours after placing the order. Once the order has been processed or shipped, changes may no longer be possible.

Shipping & Delivery

We ship to the United States, Canada, Mexico, Australia, New Zealand, Japan, South Korea, Qatar, Saudi Arabia, United Arab Emirates, and selected European countries including Germany, Austria, Italy, Belgium, France, Poland, Sweden, Switzerland, Finland, Netherlands, Portugal, and Spain.

Average delivery time is usually 5-15 days after shipment, depending on the destination, carrier, and local delivery conditions.

Most model car products ship free. A small number of special or non-model-car items may require an additional shipping fee, which will be shown at checkout.

Import duties and taxes are covered by STK Model Car, so customers do not need to pay additional import tax for eligible orders.

Tracking

Your tracking number will be sent by email after the order has shipped.

If tracking has not updated for more than 20 days, we will treat the package as lost after review. You may choose a full refund or a replacement shipment.

Damage, Missing Items & Order Issues

Please contact us within 3 days of delivery and provide a complete unboxing video. The video should clearly show the package, shipping label, opening process, and the damaged item.

Please contact us within 3 days of delivery with your order number and a complete unboxing video. We will review the case and help resolve the issue.

Returns & Cancellations

We do not accept general returns for non-quality reasons. If there is a verified issue such as damage, wrong item, or missing item, please contact us within 3 days of delivery.

Pre-orders can be cancelled, but the pre-order deposit is non-refundable once paid.

Product Information & Scale Guide

Scale shows how much smaller the model is compared with the real car. Approximate lengths: 1:18 is about 25-30 cm, 1:24 is about 18-21 cm, 1:43 is about 10-12 cm, and 1:64 is about 7-8 cm.

Our model cars are collectible display models and are not intended as toys for young children.

Product photos are for reference. Slight color differences may occur due to lighting, screen settings, or production batches.

Pre-orders & Restocks

Yes. Some limited or upcoming models may be available for pre-order. The estimated release or shipping time will depend on the manufacturer and product availability.

Some sold-out items may be restocked. You can contact us to ask about availability or restock updates.

Contact & Support

We usually reply within 24 hours.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.